Returns & Exchanges
We offer free exchanges within 30 days of delivery. Simply fill in your requested changes in the form and send it back to us together with the original piece using the return label you received with you order.
If you would like to exchange your product for a piece which costs less than the original one, we will reimburse you the difference. Your refund will be credited to the same form of payment from where the purchase was made.
If you would like to exchange for a more expensive product we will send you a link through which you can pay the difference.
We offer free returns within 30 days of delivery. Simply fill in the Return Form you received with your order and include it with your returned item.
Faulty or damaged products
Products are classified as faulty if they are damaged at the time of receipt or where a manufacturing fault occurs or becomes apparent within 6 months of purchase. This policy does not include damage caused by normal use over time. If you believe you have received a faulty product please contact us as soon as possible with documentation of the damage and/or fault, before sending the piece, so that the damage can be assessed.
If the complaint is approved, we will send you a similar non-faulty product upon receipt of the faulty product and the cost of return shipping will be reimbursed to you on presentation of proof of postage.
If the faulty product you returned is not in stock, you will be reimbursed the full purchase amount.
Items lost or damaged in return transit will not be compensated for.
Note that for customers outside the EU, VAT and other import expenses are not covered by David&Martin.
Please note: The goods must be returned in perfect condition, unused and undamaged. All labels must remain intact and attached to the product. We do not accept any returns or exchanges for products that have been made to order or customized. If you have any concerns, please contact us at firstname.lastname@example.org